It appears that the developers at Apple may be busy with the creation of an iOS app solely purposed in assisting with troubleshooting issues on iPads and iPhones.
This latest news flash arrives from uSwitch Tech and shows screenshots that will enable iOS users to get their iKit items serviced quicker and with less hassle. The reveal is according to insider knowledge, confirmed by Sonny Dickson who has insight into the daily goings-on at Apple’s Infinite Loop HQ.
According to the leaks liege, the app will require users to respond by answering basic questions regarding the device needing repair, Apple will then attempt to utilise the pertinent data supplied by the customer in order to facilitate a resolution to the problem with much greater speed, thereafter it will assist users to book the necessary service for their device. Users will then be able to send in their device for its service or just put a call through to Apple themselves. This process will offer Apple users a significantly more advanced service functionality then the current repairs aspect found in the Apple Store App. The images revealed an interesting aspect, which shows there may even be an option for a live on-line chat with the Apple support team.
The under development app will alleviate iOS users from the mundane task of attempting to secure a reservation at their Genius Bar, which is at the moment frequently a near impossibility in some of the busier areas. This systematic procedure should also provide a greater degree of accuracy in preventing devices not needing repairs to enter into the system, instead of just allowing the user via the correct guidance procedure to repair the item themselves in the comfort of their own home.
If successful this procedure would improve Apple’s rendering of services immeasurably, by saving the customer on making unnecessary trips to the iStore, prevent unnecessary phone calls, prevent a customer from bring without his phone for extended periods of time while in for an unnecessary service. For Apple it would improve the ability to render services by preventing unnecessary devices not needing technical repairs from ever entering their system and thereby speed up delivery on the lighter workload in the technical service department.